FAQ’s

How to request a custom order?

We are always happy to accept custom orders and love nothing more than personalising our leather products, especially UglyDoris. To enquire on designs it is best that you email us at uglybugleathercraft@gmail.com we can then discuss designs and arrange a papa invoice for you.
How cost is calculated in a custom?

Cost is calculated via time spent on design and products used, because leather is porous we have to use special dyes and paints and have to treatise leather prior to starting your design, all of this needs to be taken into account.
How many notebooks you should expect to fit?

This obviously depends on how this your notebooks are, our notebooks all come with a 1.5″ spine that is reinforced and comes with 4 elastics as standard, we also made them wider than most to allow for no overhang on inserts allowing you to stuff them with, on average, 8 notebooks.

What type of paint is used?

Before our notebooks (and other products) went on sale we tested many different leather dyes, stains and paints and found 2 that tested well and gave the end result we required. Due to the time and money spent on researching this we like to keep the suppliers to ourselves but we can tell you that they are all eco friendly.
How to re-thread your elastic?

We are working on a blog post to cover this topic in more detail, with images, it will be live in the next few weeks and I will leave the link HERE when it is.
How to piggyback books?

Again, this is another topic that warrants a whole blog post to explain, when it is live we will post HERE.
UglyDori care:

Your UglyDori comes treated with a sealant to protect and splash proof it, you shouldn’t need to treat it but if it gets a bit dry or you start to notice cracking you can apply a thin layer of coconut oil or beeswax with a soft cloth, apply in a circular motion until the coconut oil has been absorbed.
How many pockets?

Every UglyDori has the standard pockets of 1 secretarial and 2 card pockets on the front and back, inside, cover. These are currently vertical pockets but we can alter them if you wish, you can request this via email uglybugleathercraft@gmail.com
Anything custom you won’t do?

Due to copyright we cannot reproduce anyone else’s art work, we can create our own “fan art” with a theme if you request a custom order.

What do I do if my Uglydori isn’t as requested?

We work hard to make sure that each product goes out in a perfect condition and to your specification: however if it reaches you and it is not as expected then please get in touch with us right away so that we can rectify it. We are only 2 humans and we do, occasionally, make mistakes but as we strive for customer satisfaction we are always keen to put right anything that is wrong.
How long will it take from start to finish?

Our waiting times vary depending on how busy the shop is, each planner takes about 2 working days to complete from cutting to the final touches. We are currently working on around a 3 week turn around.
Shipping supplier?

We currently use Royal Mail and send first class signed for, international orders are shipped via Royal Mail International Signed for. Each order has its own shipping number and is trackable which gives us and yourself peace of mind.
How will it be packaged?

For anything under an a5 we ship laid flat, wrapped in our signature baby blue tissue paper and boxed for extra stability and protection. A5 and Erin Condren covers are shipped in boxes that are deeper so are shipped folded as they are used.
Can I pay for extra mail options (next day, signed for etc)?

You can indeed, however our shipping charges already cover first class signed for, however if you would like to upgrade to courier or special delivery then you can do so.

Do you have a vegan friendly option?

At the minute no, we have looked into this before and had some options but as of yet we have not found anything that works as well as we’d like: however we are still trying to source materials and will update you soon.